Return & Refund Policy

Returns & Refund Policy (14 Days)

We want you to love your kluē products. If for any reason you’re not completely satisfied, you may request a return within 14 days of receiving your order.

Eligibility

To be eligible for a return, your item must be:

• In the same condition you received it

• Unused and unworn

• With original tags

• In its original packaging
  A receipt or proof of purchase is required.

How to Start a Return

To begin a return, please contact us at contact@kluebeauty.com.
If your return is accepted, we will provide:

• A return shipping label

• Instructions on how and where to send your package

Please do not send items back without contacting us first, as they will not be accepted.

All returns should be mailed to:
124 City Road, London, EC1V 2NX

For any questions, you can always reach us at contact@kluebeauty.com.

Damages & Issues

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

We cannot accept returns for:

• Perishable goods (food, flowers, plants)

• Custom or personalised items

• Opened personal care items (including beauty products)

• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you're unsure whether your item qualifies, please contact us.

Exchanges

The fastest way to exchange an item is to return your original product. Once your return is approved, you may place a new order.

EU 14-Day Cooling-Off Period

For customers receiving orders within the European Union, you are legally entitled to cancel or return your order within 14 days for any reason. The item must still be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@kluebeauty.com.